Online Customer Support Officer

Job Description:

Sunway Group is looking for a talented and energetic individual to join our team as an Online Customer Support Officer in our George Town, Penang office. This entry-level position is a full-time role that will involve providing support to our online customers and ensuring their satisfaction.

Responsibilities: 1. Responding to customer inquiries via email, chat, and social media in a timely and professional manner. 2. Resolving customer issues and complaints effectively and efficiently. 3. Providing product information and guidance to customers. 4. Collaborating with other departments to address customer needs and improve the overall customer experience. 5. Analyzing customer feedback to identify trends and opportunities for improvement. 6. Managing and prioritizing tasks to meet customer demands and maintain a high level of customer satisfaction. 7. Working closely with the sales and marketing teams to support customer acquisition and retention efforts.

Requirements: 1. Confident and energetic personality with excellent communication skills. 2. Strong analytical and problem-solving abilities. 3. Ability to manage time effectively and prioritize tasks. 4. High school diploma or equivalent. 5. Proficiency in using online communication tools and software. 6. Ability to work well in a team environment. 7. No prior experience required, as training will be provided.

Benefits: 1. Disability insurance to provide financial protection in case of unforeseen circumstances. 2. Company equipment provided for work purposes. 3. Gym membership to support employees in maintaining a healthy work-life balance.

Working Environment: At Sunway Group, we are committed to supporting our employees in their personal and professional development. We provide opportunities for growth and advancement within the company, as well as a supportive and inclusive work environment.

Deadline to Apply: Interested candidates must submit their applications by May 31, 2024.

Equal Opportunity Statement: Sunway Group is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.