Online Customer Support Officer

Responsibilities:

- Respond to customer inquiries, issues, and complaints via online platforms such as email, live chat, and social media in a timely and professional manner. - Troubleshoot technical issues and provide solutions to customers experiencing difficulties with AirAsia's online services. - Assist customers with booking flights, managing reservations, and making changes to their bookings as needed. - Handle customer refunds, cancellations, and other requests in accordance with AirAsia's policies and procedures. - Collaborate with other departments to ensure a seamless customer experience and resolve any issues that may arise. - Provide feedback and suggestions for improving AirAsia's online customer support processes and systems. - Monitor customer satisfaction metrics and strive to continuously improve customer service standards.

Requirements:

- Bachelor's degree in a relevant field. - At least 4 years of experience in customer support or a related role. - Excellent communication skills and a customer-centric mindset. - Ability to work independently and handle multiple tasks simultaneously. - Strong project management skills and the ability to think creatively to solve problems. - Reliable and able to work under pressure in a fast-paced environment. - Experience with online customer support tools and systems. - Familiarity with the airline industry and online booking platforms is a plus.

Benefits:

- Remote work flexibility, allowing employees to work from home or any location of their choice. - Vision insurance to help employees cover the cost of vision care. - Paid overtime for any extra hours worked beyond the standard full-time schedule.

Working Environment:

AirAsia Group Berhad fosters a culture of innovation and encourages calculated risk-taking to drive progress and push the boundaries of what is possible in the airline industry. Employees are empowered to think creatively and contribute their ideas to drive the company's continued success.

Equal Opportunity Statement:

AirAsia Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.