Online Customer Support Specialist

Job Description:

As an Online Customer Support Specialist at Axiata Group Berhad, you will play a crucial role in providing exceptional customer service to our online customers. You will be responsible for addressing any inquiries, concerns, or issues our customers may have through various online channels such as email, live chat, and social media platforms. Your main goal will be to ensure customer satisfaction by providing timely and accurate responses and solutions to their queries.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and efficient manner - Maintain a positive and professional attitude while interacting with customers - Collaborate with other team members to address complex customer inquiries - Keep accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Stay up to date on product knowledge and company policies to provide accurate information to customers - Provide feedback on customer trends and issues to improve the overall customer experience

Requirements: - 1 year of experience in customer service or a related field - Passionate and independent individual who is dedicated to providing excellent customer service - Strong cooperation and problem-solving skills - Excellent communication skills, both written and verbal - Ability to work well under pressure in a fast-paced environment - Proficiency in using online communication tools and platforms - High school diploma or equivalent

Benefits: - Company-provided equipment - Employee discounts on products and services - Paid Time Off (PTO) for vacation and sick leave

Working Environment: At Axiata Group Berhad, we value creativity and innovation. As an Online Customer Support Specialist, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation. We encourage our employees to think outside the box and bring new ideas to the table.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.