Online Support Specialist

Job Description:

Kenanga Investment Bank Berhad is seeking a full-time Online Support Specialist based in Kuala Lumpur, Malaysia. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role. The Online Support Specialist will be responsible for providing critical support to clients using our online platforms and assisting with any technical issues they may encounter.

Responsibilities: 1. Provide exceptional online support to clients, answering inquiries and resolving technical issues promptly and efficiently. 2. Troubleshoot and resolve any technical issues related to the online platform, escalating to the appropriate team if necessary. 3. Collaborate with cross-functional teams to ensure seamless customer experience across all online channels. 4. Assist in the implementation of strategic planning initiatives to enhance the online client experience. 5. Conduct regular training sessions for clients on how to effectively use the online platform. 6. Stay up-to-date on industry trends and advancements in online technology to provide expert support to clients. 7. Document and track all client interactions and technical issues to improve processes and identify recurring problems.

Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or related field. 2. Minimum of 4 years of experience in online support or a related field. 3. Motivated and hardworking individual with a strong commitment to customer satisfaction. 4. Excellent teamwork skills with the ability to collaborate effectively with cross-functional teams. 5. Proven experience in strategic planning and implementing initiatives to enhance customer experience. 6. Strong technical skills and familiarity with online platforms and digital technology. 7. Excellent communication and customer service skills.

Benefits: - Disability insurance - Retirement plan - Profit sharing

Working Environment: At Kenanga Investment Bank Berhad, we pride ourselves on building strong connections with our team members and treating each other like an extended family. We foster a collaborative and supportive working environment where employees can thrive and grow in their careers.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Kenanga Investment Bank Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.