Professional Service Consultant

Professional Service Consultant
Permanent Full Time
Kuala Lumpur

About the Role
The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all products.

The Professional Services Consultant must be able to:

• Manage multiple projects to ensure deliverables and timelines of projects are met.
• Perform the following tasks: requirements gathering functional design user acceptance testing issue resolution installation and training.
• Perform the full technical configuration required for the deployment of our solutions.
• Collaborate frequently with the project team to ensure the successful implementation of the solutions.
• Proactively mitigate project issues and risks
• Work closely with project manager to keep projects on schedule and within budget.
• Provide telephone and/or Web based technical support for products
• Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support to our customers via phone web and email and other support channels as required.

While the job description describes what is anticipated as the requirements of the position the job requirements are subject to change based upon any changing needs and requirements of the business.

Tech Stack:

Operating Systems

• Windows (Desktop Server)
• Linux

Database

• SQLServer
• Oracle
• DB2

WebApplicationServer

• Tomcat
• WebSphere

Virtualization

• VMware vSphere
• HyperV

Requirements

• Min 2 years of experience equivalent to Consultation work in the tech space
• Independent and able to solve problems on the go
• Able to work on standby (weekends) when/if require

Consultant in Charge:

Ken Ng

Remote Work :

No