Support Representative

Job Description:

We are looking for a passionate and dedicated Support Representative to join our team at Westports Holdings Berhad in Kuala Lumpur, MY. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer support.

Responsibilities: 1. Provide exceptional customer support through various channels such as phone, email, and chat. 2. Address and resolve customer inquiries, issues, and complaints in a timely and professional manner. 3. Assist customers with product information, troubleshooting, and technical support. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Identify and escalate complex issues to the appropriate departments for resolution. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Passionate about delivering excellent customer service. 2. Demonstrated dedication to providing top-notch support. 3. Strong negotiation skills to handle challenging customer interactions. 4. Innovative problem-solving abilities to address customer inquiries effectively. 5. Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: 1. Free food provided during working hours. 2. Gym membership to promote health and well-being. 3. Paid Time Off (PTO) for vacations and personal time. 4. Opportunity to work in a positive and impactful environment, contributing to a meaningful mission.

Equal Opportunity Statement: Westports Holdings Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.

If you are passionate about customer support and are dedicated to making a difference, apply now to join our team. Deadline to apply is May 8, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.