Web Chat Assistant - Work from home

Job Description:

As a Web Chat Assistant at Axiata Group Berhad, you will be responsible for providing exceptional customer service through web chat interactions. This is a work from home position based in George Town, Penang, MY. As an Associate Level position, we are looking for candidates with at least 4 years of experience in a similar role.

Responsibilities: - Responding to customer inquiries through web chat in a timely and professional manner - Resolving customer issues and providing solutions to ensure customer satisfaction - Utilizing decision-making skills to handle complex customer situations effectively - Analyzing customer interactions to identify trends and opportunities for improvement - Collaborating with cross-functional teams to address customer needs and improve processes - Adhering to company policies and procedures while maintaining a high level of accuracy and efficiency - Engaging in continuous learning and professional development to enhance skills and knowledge

Requirements: - Proven experience in customer service, preferably in a web chat environment - Strong communication skills and the ability to effectively interact with customers - Resilient and reliable, with the ability to work independently and as part of a team - Strong decision-making skills and the ability to analyze complex situations - Proficiency in using web chat platforms and other customer service tools - Ability to multitask and prioritize workload in a fast-paced environment - Familiarity with data analysis and the ability to use data to drive strategic initiatives

Benefits: - Joining Bonus - Company-provided equipment - Training and professional development opportunities

Working Environment: At Axiata Group Berhad, we leverage data to inform decisions and drive strategic initiatives. Our work from home environment allows for flexibility and autonomy while maintaining a strong focus on delivering exceptional customer service.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.