Web Chat Associate

Job Description: We are looking for a dedicated and passionate Web Chat Associate to join our team at Malaysia Airlines Berhad in Kuala Lumpur. As an Entry Level position, no prior experience is required, making this a perfect opportunity for individuals looking to kickstart their career in the aviation industry.

Responsibilities: - Handle customer inquiries and provide accurate information through web chat communication channels - Assist customers with booking flights, changing reservations, and resolving any issues they may encounter - Utilize problem-solving skills to address customer concerns and provide timely resolutions - Maintain a high level of attention to detail to ensure accurate and efficient communication with customers - Collaborate with other team members to improve overall customer experience - Adhere to company policies and procedures while delivering high-quality customer service

Requirements: - Strong dedication and passion for delivering excellent customer service - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously - Excellent verbal and written communication skills - Attention to detail and strong problem-solving abilities - Proficiency in using computers and web chat platforms - Flexibility to work in shifts, including weekends and holidays - Diploma or degree in a related field is a plus

Benefits: - Dental insurance - Travel & spending expenses - Parental leave - Opportunities for career growth within the company

Working Environment: At Malaysia Airlines Berhad, we pride ourselves on creating a work environment that is vibrant and joyful. We believe in fostering a positive atmosphere where employees can thrive and succeed. Join our team and inject a sense of joy into your work every day.

Deadline to Apply: Interested candidates should submit their applications by 2024-05-08. Don't miss out on this exciting opportunity to start your career with Malaysia Airlines Berhad.

Equal Opportunity Statement: Malaysia Airlines Berhad is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.