Web Chat Manager - Work from home

Job Description:

We are looking for a passionate and independent Web Chat Manager to join our team at Telekom Malaysia Berhad. This is a full-time, work-from-home position based in Malacca City, Melaka, MY. As an Associate Level Web Chat Manager, you will be responsible for managing our web chat platform and ensuring seamless communication with our customers.

Responsibilities: - Manage and oversee the day-to-day operations of the web chat platform - Monitor chat conversations to ensure quality customer service and timely responses - Train and mentor chat agents to improve performance and customer satisfaction - Analyze chat data and metrics to identify trends and areas for improvement - Collaborate with other departments to streamline processes and enhance customer experience - Develop and implement strategies to increase chat engagement and conversion rates - Stay up-to-date with industry trends and best practices in web chat management

Requirements: - Bachelor's degree in a related field - Minimum of 5 years of experience in web chat management or customer service - Strong planning and leadership skills - Excellent communication and interpersonal abilities - Proven track record of driving results and achieving KPIs - Proficiency in using web chat platforms and CRM systems - Ability to work independently and in a remote setting

Benefits: - Free accommodation for remote work - Training and professional development opportunities - Vision insurance coverage

Working Environment: At Telekom Malaysia Berhad, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and fast-paced environment where your ideas are valued and your contributions are recognized.

Deadline to Apply: Please submit your application by June 11, 2024.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.