Web Chat Representative

Job Description: We are looking for a motivated and reliable Web Chat Representative to join our team at YTL Corporation Berhad in George Town, Penang, Malaysia. As an Entry Level position with zero years of experience required, this is a great opportunity for someone looking to start their career in customer service.

Responsibilities: 1. Respond to customer inquiries and provide assistance through web chat. 2. Resolve customer issues and escalate to appropriate departments when necessary. 3. Provide accurate information about products, services, and promotions. 4. Maintain a high level of professionalism and customer service at all times. 5. Follow company policies and procedures for handling customer interactions. 6. Meet performance goals and targets set by management.

Requirements: 1. Strong communication skills, both written and verbal. 2. Excellent time management skills to handle multiple chat conversations simultaneously. 3. Ability to work well in a team environment. 4. Basic computer skills and familiarity with web chat platforms. 5. Must be motivated to succeed and dedicated to providing exceptional customer service.

Personality traits: motivated, reliable Soft skills: communication, time management Benefits: Free accommodation, Company transportation, Retirement plan Working environment: Build strong connections, treating colleagues like an extended family. Deadline to apply: 2024-05-17

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.