Web Chat Representative

Job Description:

We are looking for a dynamic and motivated individual to join our team at Media Prima Berhad as a Web Chat Representative. As an Associate level position, you will be responsible for providing excellent customer service through our online chat platform. This role requires a minimum of 4 years of experience in a similar role, showcasing your ability to handle customer inquiries efficiently and effectively.

Responsibilities: - Respond to customer inquiries and provide information about our products and services through our online chat platform - Assist customers with any issues or concerns they may have, resolving them in a timely manner - Collaborate with other departments to ensure customer satisfaction and provide solutions to any problems that may arise - Maintain accurate records of all interactions with customers for future reference - Identify opportunities for improvement and provide innovative solutions to enhance the customer experience - Meet or exceed performance goals and metrics set by the company

Requirements: - 4 years of experience in a customer service role, preferably in a web chat environment - Independent and hardworking personality traits - Strong people management skills and the ability to work well in a team environment - Innovative mindset with a focus on finding creative solutions to customer issues - Excellent communication and problem-solving skills - Ability to multitask and prioritize tasks effectively - Proficient in using web chat platforms and other communication tools

Benefits: - Joining Bonus - Visa sponsorship for qualified candidates - Dental insurance coverage - Opportunities for unlimited personal and professional growth within the company

Working Environment: At Media Prima Berhad, we are committed to providing a supportive and inclusive working environment where employees can thrive and succeed. We encourage continuous learning and development, offering opportunities for advancement and career growth.

Deadline to Apply: Please submit your application by June 11, 2024.

Equal Opportunity Statement: Media Prima Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce where everyone is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.