Sales team Leader

Job Title: Sales team Leader Job Description Responsibilities • Directs and supervises sales Agents to achieve and exceed quota objectives • Assists in planning sales strategy and training • Motivates and leads sales behaviors and culture • Manage within operational guidelines at the team level to align with operational requirements of the business units both client & Supplier driven Based on experience this minimum set of skills has been found successful for performing the Service:

• Diploma / Degree
• >5 yrs experience in BPO Sales
• Minimum 3years Team Lead experience
• Advanced English Proficiency on Verbal and Expert Level for Chat
• Experience in SFDC and Other CRM platform is an advantage
• Worked in highly measured sales environment. Contact Rate, Conversion
• Typing speed: 40 words per min
• Sign off with Supplier Operations Director
• Proven aptitude to understand and converse about consumer technology
• Soft skills –Selling aptitude, professionalism, customer service, telephone time management
• Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections
• Excellent conversational English verbal communication, listening and comprehension skills

Competencies and Behaviors

• Sales Effectiveness: successfully manages and coaches the Agent in the sales cycle including discovering customer needs, articulating & creating value, handling objections, providing customer solutions with cross sell and upsell opportunities based upon customer need, asking for the sale, presentation skills
• Motivation: ability to motivate sales team with unique approaches in order to exceed sales goals.

Conducts exploration activities with associates in an effort to maximize sales.

• Leadership: advocate for change, coaching and developing others, establishes plans, fosters teamwork, influences others, thinks strategically
• Selling: Recognition of customer’s needs describes HP services and products to highlight our unique value add
• Ability to hold line with customers: uphold policy and procedures
• Integrity: honest & realistic communication of HP deliverables and timeframes.
• Business Fundamentals: constantly applies HP policies and procedures guidelines. Understands and operates within the guidelines given.
• Call Center fundamentals: knows the business and effectively organizes the sales team’s time and service level.
• Consistently delivers best-in class customer experience: advocates a customer-focused culture
• Individual Effectiveness: establishes effective and efficient procedures for getting the work done. Eliminates inefficiencies and roadblocks.
• Positions products and solutions appropriately to targeted customer segments
• Actively pursues self-learning and self-development
• Team Interaction: walking the aisles, double-jacking and performing live call monitoring in order to effectively develop associates.

Responsibilities

• Directs and supervises sales Agents to achieve and exceed quota objectives
• Assists in planning sales strategy and training
• Motivates and leads sales behaviors and culture
• Manage within operational guidelines at the team level to align with operational requirements of the business units both client & Supplier driven

Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: English Time Type: Full time2024-06-13 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents