Service Desk Agent - Hiring Fast

We are hiring a creative Service Desk Agent to join our amazing team at Hemmersbach in Petaling Jaya.
Growing your career as a Full Time Service Desk Agent is a terrific opportunity to develop excellent skills.
If you are strong in communication, project management and have the right experience for the job, then apply for the position of Service Desk Agent at Hemmersbach today!

Job-ID: 12675

Service Desk Agent

First person of contact for your users in various IT issues

Malaysia - Petaling Jaya, Selangor

Young professionals

Full-time

Share +

—Your Benefits —

Buddy program

Flat hierarchies

Health insurance

International environment

Job with purpose

Onboarding program

Your skills

Japanese Language

Remote Support

SLA Driven environment

Your Tasks

Provide remote L1 Support to End Users;

Analyzing problem & putting correct resolution in place;

Troubleshooting and relating resolution procedures to non-technical end- users,

Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

Monitoring the correct timelines (SLA)

Contact with the end user via phone, e-mail & chat,

Providing input toward Knowledge base maintenance.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

Benefits of working as a Service Desk Agent in Petaling Jaya:

● Learning opportunities
● Opportunities to grow
● Attractive package