Supervisor, Reconciliation Production Services

Job Summary

Job Description

What is the Opportunity?

RBC Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.  Malaysia is a processing hub that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations.  The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.  The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally. 

Working Hours : 3pm-12am / 4pm-1am

What will you do?

• Ensure daily deliverables of Cash/asset reconciliations are completed, sign-off all checklist daily to ensure staff had followed procedure and control to complete daily reconciliations.

• Point of escalation for the team.

• Conduct training for the team on Cash & asset reconciliation, procedural updates and process training to enhance teams knowledge on the process.

• To be responsible for ensuring that reconciliations provide direct support and value to the business through initiatives that result in greater effectiveness and efficiency.

• Perform root cause analysis to drive the reduction of breaks

• To cover manager during their absences.

• Investigation of all cash and asset breaks to ensure team has correctly assigned their breaks, reduce departmental errors.

• Accountable for the identification and escalation  process for reconciliation breaks which may represent a financial or reputational risk to the business or clients.

• Ensure weekly break analysis is perform and escalate when necessary for break that has no notes, invalid notes and aged breaks.

What do you need to succeed?

Must-have

• 3-5 Years of financial services industry experience in an operations environment

• Good reconciliations knowledge

• Experience on Custody/Shareholder services

• Understanding in other functions like Entitlements, Cash Management, Transaction Management, Settlements, Fund Accounting

• Ability to work under pressure and to prioritize actions.

• Demonstrate coaching and leadership ability.

Nice-to-have

• University degree in accounting/finance or business concentration or equivalent experience.

• PC literate in MS Office applications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• A world-class training program in financial services

• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-19

Application Deadline:

2024-05-08

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.