Support Manager - Remote Work

Job Description: Hartalega Holdings Berhad is seeking a skilled Support Manager to join our team in a remote work setting. As a Support Manager, you will be responsible for overseeing a team of support staff, ensuring smooth operations, and providing exceptional customer service to our clients. This role requires someone who is driven, resilient, and possesses excellent presentation and communication skills.

Responsibilities: - Manage a team of support staff, including hiring, training, and performance evaluations - Develop and implement support policies and procedures - Monitor and analyze support metrics to identify areas for improvement - Provide escalation support for complex customer issues - Collaborate with other departments to ensure a seamless customer experience - Maintain strong relationships with clients and stakeholders - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 6 years of experience in a customer support role, with at least 2 years in a managerial position - Excellent leadership skills and the ability to motivate and inspire a team - Proven track record of driving customer satisfaction and retention - Strong communication and presentation skills - Bachelor's degree in Business Administration or a related field preferred - Certification in customer service management is a plus - Proficient in Microsoft Office and CRM software

Benefits: - Vision insurance - Paid sick leave - Medical coverage

Working Environment: At Hartalega Holdings Berhad, we strive to spark creativity and motivation in an environment that inspires greatness. Our remote work setting allows for flexibility and work-life balance while still promoting collaboration and innovation.

Equal Opportunity Statement: Hartalega Holdings Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-17

If you meet the requirements and are excited about the opportunity to join our team as a Support Manager in a remote work setting, we encourage you to apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.