Team Lead

Team Lead - Insurance Operations Role

• Lead and manage a team of insurance operations professionals, ensuring high performance and productivity
• Oversee day-to-day operations and ensure compliance with established policies and procedures
• Develop and implement strategies to improve operational efficiency and effectiveness
• Provide guidance and support to team members, ensuring their professional development and growth
• Collaborate with cross-functional teams to drive operational excellence and deliver exceptional customer service
• Monitor operational performance and identify areas of improvement or corrective actions
• Manage and resolve escalated issues or complaints from clients
• Manages and leads a team of insurance operations professionals
• Ensures compliance with established policies and procedures
• Develops and implements strategies to improve operational efficiency
• Provides guidance and support to team members
• Collaborates with cross-functional teams to drive operational excellence
• Monitors operational performance and identifies areas of improvement
• Manages and resolves escalated issues or complaints from clients
• Performs other duties as assigned
• Insurance Operations Role
• Team Leading experience is must, should lead small team of 5-20 people
• Conduct fact finding to generate and follow up on insurance quotations and endorsements
• Deliver excellent service to all customers
• Handle customers' queries and feedback
• Process insurance applications, renewal, cancellation and payment
• Provide various premium collection reports for commission payout purpose

• Strong knowledge of insurance industry practices and regulations
• Proven experience in managing and leading a team
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and meet deadlines
• Customer-focused and committed to delivering exceptional service
• Strong organizational and time management skills
• Proficient in Microsoft Office applications