Team Lead - Credit Risk

· To maintain and execute collection strategies in line with set standards and policies

· To guarantee timely and effective execution of internal control framework

· To actively managed cross functional, country and regional dependencies

· To guide, reviews and initiates capacity management for credit risk activities; ensures compliance with the departmental policies and procedures

· To control cost related to credit rating agencies

· To control bad debt provision and expenses

· To control business benefit such as write off, risk accounts not on stop, credit limit and credit exposure.

· To ensure aligning standard credit risk process across region, when necessary, agree different process with Global tower.

· To support Global project such as automation, standardize process, roll out nw initiatives.

· To exercise good management judgment in the execution of job responsibilities

· To control high risky customer's financial statement review, analysis and recommend next course of action

· To build up and maintain stakeholder relationship across the entire OTC chain

· To integrate service orientation in all areas of work

· To act as a point of escalation to business partner and end-customers

· To manage escalations between customers, sales representatives, country DHL entities and the AR department

· Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.

· Efficient leadership, people management and guidance of staff, respecting cultural environment and history.

· To guarantee effective capacity management for query handling front office and back office capacity

· Ensure proper staffing of projects to include the right level of resources based on skills, experience and formal training / education to manage change processes.

• Diploma/Degree in any field
• Minimum 5 years of previous Collection / Credit Risk Management experience is preferred
• People management skills is required
• Good telephone conversation/handling skills
• Effective communication and conversational skills
• High customer focus and service orientation
• Advanced MS office knowledge
• Presentation skills
• Understand data and able to provide suggestion by analysing the impact of the holistic view.