Trainer - Video Hosting Service

Requirements:

• Minimum Degree holder in any discipline
• Minimum 2 years   working experienced as trainer/QA
• Language proficiency in   English is mandatory. Bahasa Melayu and Mandarin is preferred.
• Preferable to have experience as corporate trainer in Banking/Finance industry
• Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset

Roles & Responsibilities

• Design effective training programs
• Prepare training materials
• Conduct training and refreshers
• Support and mentor new employees
• Conduct evaluations to identify areas of improvement
• Monitor, analyze & train trainees’ performance and call out any unusual trends
• Identify training needs by working with operations team and QA
• Performs Quality monitoring on a day-to-day basis when there is no training class
• Produces a regular Quality report in an actionable format for internal stakeholders’ perusal
• May perform training and performance gap analysis on a regular basis or as required