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An incredible opportunity to work at one of the biggest app publishers in the world. Bitsmedia is the developer and publisher of Muslim Pro – the world’s most popular Muslim lifestyle app; the digital home for all things Muslim.
With over 150 million global downloads, Muslim Pro holds the top position among mobile apps in the lifestyle category in Singapore and Southeast Asia, based on cumulative downloads as of May 2023. Bitsmedia is also the developer of Qalbox, a Muslim entertainment streaming service which hosts an extensive and diverse library of Muslim content – from films, documentaries, children’s edutainment to TV and original series.
Headquartered in Singapore, the company also has satellite offices in Kuala Lumpur (Malaysia) and Jakarta (Indonesia). We are committed to equal employment opportunities regardless of race or religion. Our current dynamic and diverse team includes staff of 16 nationalities.
About the role:
We are seeking a dynamic and proactive Customer Support Manager to join our Customer Support team, based in Kuala Lumpur, Malaysia. The chosen candidate will be responsible for overseeing the direction, coordination, quality, and productivity of the Customer Support team.
This position is well-suited for a highly self-motivated individual with significant team management experience in a customer support environment. The ideal candidate should be passionate about delivering exceptional customer service and possess a track record of motivating teams and driving performance improvements.
Key Responsibilities:
Qualifications and requirements:
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