Frontdesk Executive

1. Educational Background: A minimum of a high school diploma or equivalent business administration, hospitality management, or education.

2. Administrative Skills: Proficiency in office software such as Microsoft Office (Word, Excel, Outlook) and experience with office equipment like printers, copiers, and fax machines.

3. Communication Skills: Strong verbal and written communication skills in English are essential. Proficiency in additional languages, especially Tamil, or other languages commonly spoken in Malaysia, may be advantageous in an international school setting.

4. Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and maintain attention to detail, especially in a busy and dynamic front desk environment.

5. Interpersonal Skills: Excellent interpersonal skills, including the ability to interact professionally with students, parents, staff, and visitors from diverse backgrounds.

6. Cultural Sensitivity: Awareness and appreciation of cultural differences and the ability to adapt communication and service delivery accordingly.

7. Problem-Solving Abilities: Capability to handle inquiries, resolve issues, and address concerns effectively, demonstrating diplomacy and tact.

8. Professionalism: A professional demeanor, including punctuality, reliability, and discretion in handling confidential information.

9. Adaptability: Flexibility to adapt to changing circumstances, including occasional evening or weekend work for special events or meetings.

· Greeting visitors and parents in a warm and professional manner.

· Managing phone calls and inquiries, directing them to the appropriate departments or staff members.

· Assisting with student admissions and enrollment processes, including paperwork and documentation.

· Maintaining the school's database of students, parents, and staff members.

· Coordinating appointments, meetings, and events for school staff and visitors.

· Handling incoming and outgoing mail and deliveries.

· Providing general administrative support to the school's administrative team.

· Ensuring the front desk area is clean, organized, and presentable at all times.

· Responding promptly and courteously to parents' and visitors' questions and concerns.