Junior Broadcast Technology Support Engineer Job Description

Who are we?

Peregrine Broadcast is a fast-growing technology company and the innovator of obsolescence mitigation methodologies for networked computing systems. We have built a history of international technical excellence and are leaders in the art of systems evolution.

We’re a great bunch of people working together to redefine how technology works with humans and society. Our people gauge success based on personal achievements in skill, knowledge and wisdom. We are a people centric organisation with focus on career building and positive work culture.

We are expanding our Engineering team and currently looking for Junior Broadcast Technology Support Engineer with a background in engineering and computer science. Our collaborators will be passionate engineers with empathy and patience. They will be highly driven individuals with a keen sense of time and purpose dreaming and driving themselves to achieve professional success within the framework of a team.

What you will be doing?

Your key purpose will be to support 3 tv stations that are dependent on systems and services managed by Peregrine Broadcast. You will also contribute to your team with a commitment to knowledge transfer and documentation.

1. Provide prompt, in-depth hands-on technical support of Broadcast systems and services.
2. Manage the lifecycle of all incidents of assigned Broadcast systems and services.
3. Provide assistance to all other Broadcast Technology teams as directed.
4. Take ownership of the design, implementation and support of assigned Broadcast systems and services.
5. Manage the lifecycle of all incidents, requests, change initiatives and system upgrades of assigned Broadcast systems and services.
6. Develop and adapt workflows, systems and services to meet business objectives.
7. Install and configure computer applications.
8. Monitor and maintain computer networks.
9. Resolve issues related to the network and ensure proper documentation of all issues & changes.
10. Prioritize and manage the operational workflows that depend on systems managed.
11. Learn and work with emerging technologies.
12. Act as the first point of contact for clients with issues concerning their broadcast, computer & network systems and equipment.
13. Interact with clients via phone, email or chats in a timely manner and provide concise written/verbal instructions.
14. Maintain organised procedural documents and reports.

1. Follow standard procedures to resolve issues by escalating them to the relevant internal departments.
2. Follow up with clients to ensure their computer systems are functioning properly after troubleshooting.
3. Prepare prompt, accurate, and honest reports.
4. Document, track, and suggest improvements to technical procedures and knowledge in the knowledge database.
5. Perform hands-on monitoring and maintenance of technical systems on a daily basis.

This role may involve regular working hours as well as 12-hour shift rotations, depending on operational requirements. Candidates must be flexible and available to support systems and services as needed, including outside regular hours, on weekends, and during on-call periods.

What we are looking for:

1. 2+ years experience working in a team supporting Broadcast systems.
2. A Degree in a related technical discipline or equivalent practical experience.
3. Experience supporting technical systems is a nice to have.
4. An in-depth knowledge of broadcast video, audio, talkback and communications workflows will be required for the role. Again a nice to have but not essential as we will expect you to grow into this role.
5. An understanding of Broadcast IT infrastructure and workflows.
6. Able to self-manage good time management & strong work ethics, this is a must have.
7. An advantage if you have experience in developing and maintaining technical documentation and team training material.
8. A technical mindset with great attention to detail
9. Fresh graduates are encouraged to apply

What you should do:

If you're seeking a highly challenging and dynamic role that offers excellent opportunities for growth and development, we encourage you to apply! Email us your resume at ******** and whatsapp ******** for further clarifications.

Job Types:

Full-time, Contract