Telesales Manager (PERM NIGHT SHIFT)

Here at Wonders we build products that empower small brick-and-mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In turn, empowering them to focus on creating a better experience for their customers while helping their business thrive.

We obsess over placing our customers first and working backward from there. When our customers succeed, we succeed!

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re Looking For

Join us and play a pivotal role in leading and expanding our Sales Development Representative Team. This team is crucial in shaping potential clients' first impressions of Wonders and is essential in fostering relationships. Leveraging your leadership abilities, you will guide the team in promoting our flagship Voice Ordering Platform, alongside a comprehensive suite of restaurant technology solutions, including POS, Delivery, and Online Ordering systems.

What You’ll Accomplish

• Attain ambitious lead-generation growth targets by developing a scalable Outbound Sales Development engine to engage and acquire independent restaurant clients.
• Lead and mentor the SDR team to exceed monthly lead-generation objectives.
• Innovate and refine the Sales Development strategies, motions, and pitches.
• Develop and maintain SDR training materials, conducting weekly sessions to enhance sales skills.
• Collaborate closely with the Account Executive team for efficient SQL handoffs and work across functions to gather market insights.
• Analyze and optimize the lead-generation funnel, overseeing all sales development activities within Salesforce.
• Clearly communicate strategies and results to Management, ensuring transparency and accuracy.
• Focus on hiring, mentoring, and retaining top talent while maintaining a customer-centric and employee-centric culture.

About You

• Possess at least 2 years of Sales Development management experience in a fast-growing tech company, ideally within the restaurant technology sector.
• Fluent in Mandarin Chinese and proficient in English, with a proven sales track record.
• Demonstrated ability to build and lead successful SDR teams and implement effective sales development processes.
• Highly organized with a keen attention to detail and a systematic approach to management.
• Excellent at client engagement and skilled in fostering internal consensus.
• Energetic, creative, and committed to driving the Sales Development engine in alignment with our team culture.
• Skilled in Salesforce for managing team performance and forecasting.
• Have a foundational understanding of building and analyzing data to drive decisions; expertise in data analysis is appreciated but not required.
• Possess a “fair but firm” leadership style aimed at maximizing the growth of our Clients, their customers and your SDRs

Bonus Points

• You have experience in a consumer driven industry with a passion for the customer.
• You have WeCom experience preferred - The majority of our clients use WeChat over email, and WeCom is the preferred client communication tool for all GTM teams aside from phone calls.
• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

Additional Details (when applicable)

• This is a permanent night shift - Experience working a night shift is highly desirable
• This role is based in Kuala Lumpur, Malaysia and is an onsite role (remote work not permitted)

How many years' experience do you have as a Sales Development Manager?

Which of the following languages are you fluent in?

Computer Software & Networking

We are building an end-to-end digital operating platform for restaurants. Our on-demand solutions help restaurateurs reduce stress, decrease risk and enhance profit. Our solutions help restaurants process phone orders scalably, and reliably (Wonders Voice Platform), collect revenues seamlessly, and securely, and increase sales through data-driven digital marketing. Our overall vision is a future where restaurants operators have bondless access to opportunities and success.

Headquartered in New York, with main offices across Malaysia, Philippines and China. Our 1000+ employees foster a global work environment rich in diversity, collaboration and growth. Our metrics are strong – join the Rocketship!

Wonders has achieved significant growth over the past two years, growing annual recurring revenue by almost 4x and quadrupling our customer base of mom and pop restaurants. Wonders has maintained profitability for 8+ years and continues to do so even with strong growth.

We are building an end-to-end digital operating platform for restaurants. Our on-demand solutions help restaurateurs reduce stress, decrease risk and enhance profit. Our solutions help restaurants process phone orders scalably, and reliably (Wonders Voice Platform), collect revenues seamlessly, and securely, and increase sales through data-driven digital marketing. Our overall vision is a future where restaurants operators have bondless access to opportunities and success.

Headquartered in New York, with main offices across Malaysia, Philippines and China. Our 1000+ employees foster a global work environment rich in diversity, collaboration and growth. Our metrics are strong – join the Rocketship!

Wonders has achieved significant growth over the past two years, growing annual recurring revenue by almost 4x and quadrupling our customer base of mom and pop restaurants. Wonders has maintained profitability for 8+ years and continues to do so even with strong growth.

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