Here’s how the job details align with yourprofile .
Pay
RM 4,000 - RM 5,000 a month
Job type
Full-time
Shift and schedule
Location
Full job description
Job – Objective :-
Overall responsible for smooth operations and profitability of the assigned restaurant.
Provide mentoring, coaching and direction to the restaurant management team to maximize long-term sales and profit potential of the assigned restaurant.
Build a positive relationship with restaurant management team in ensuring business goals are met/exceeded.
Ensures understanding of restaurant operating standards and service quality. Subsequently build commitment and ultimately ensure adherence to the Quality, Service, Ambiance & Value (QSAV) guidelines as well as relevant regulatory requirements.
Ensure restaurant assigned is fully staffed up and their employees are led and developed to achieve the expected work performance and productivity.
Review overall restaurant staff work schedules and supervise restaurant management team to ensure daily schedules are in line with prescribed floor positioning guide (FPG).
Work with relevant parties on the development of marketing strategy and implementing advertising & promotional campaigns.
Handle guest complaint; investigate and resolve food quality and service complaints according to prescribed service recovery procedures.
Monitor request or purchase of food and beverage as well as equipments for restaurant
Required :-
Candidate must possess at least a Professional Certificate or Diploma in Food & Beverage, Hospitality, Hotel Management or equivalent.
At least 6 years’ of working experiences as supervisory role in similar industry.
Proficient in full spectrum of casual / fine-dining restaurant function and understand the entire business process of operating and managing restaurant.
Understanding and connected to the industry trends.
Understand and have experience working with Point-Of-Sales (POS) system.
Possess exceptional communication skills to maintain good relationship with diverse staffs and customers.
Able to coach, facilitate and mentor a diverse group or workforce.
Self-discipline and self-motivated with dynamic personality to always strive for better results.
Possess leadership qualities to lead, communicate and motivate restaurant team towards meeting/ exceeding the restaurant’s goals and objectives.
Analytical and strong in problem identification, problem solving and decision making.
Always maintain high standard of personal hygiene, neatly attired and professionally groomed.
Enjoys interacting with people and serving customers.
Possess enthusiasm in learning and keen to get feedback for improvement.
Require to work on rotating shift basis which include weekends and public holidays.
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