Specialist, Vendor Operations

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

About the Role:

We are looking for a Specialist, Vendor Operations to be based in Bangsar South . This role will be reporting to the  Head of Vendor Operations . The department generally is responsible for vendor program strategy, projects, and implementation.

Responsibilities include, but are not limited to:

• Grow performance metrics of long tail accounts including operations, commercial performance, internal tools, systems, and any other special projects.
• Improve vendor performance by preparing and leading strategic projects.
• Launch moonshots with insights and recommendations into vendor behavior to ensure higher efficacy of initiatives and future roadmap development.
• Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform.
• Accurate and timely reporting and resolution of issue resolution and key operational results.
• Give detailed attention, oversee and drive program strategy, project delegation, and program implementation.

People Development (for People Managers) & Collaboration (for Individual Contributor):

• Brainstorm during ideation sprints to resolve project challenges.
• Ability to work autonomously.
• Continuous curiosity in connecting the dots tackling the bigger picture.

Key Competencies

• Quantitative mindset & proven analytic capabilities. Should be able to collect, organize, analyze a significant amount of information accurately.
• Self-Leadership through being proactive and independent.
• Highly motivated and excellent team player.
• Excellent problem-solving skills and capable of executing and following through on projects.
• Fast learner who is adaptable to various project initiatives.

Qualifications

• Minimum of 3 years’ experience in the workforce (E-commerce is a plus).
• Proven track record of personal, academic and professional achievements.
• Willingness to learn and curious to explore ways to improve the operational performance of vendors.
• Demonstrated project management experience and the ability to work cross-functionally.
• Ability to articulate ideas and concepts to stakeholders and the management team through clear and effective communication.

Additional Information

What we Offer?

Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life’s calling.

Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it’s right but also because it makes us stronger.

These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated.

Delivery Hero

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.