Assistant Front Office Manager

Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

000+

Penerangan Pekerjaan - Assistant Front Office Manager

Basic Function Responsible for maintaining courteous and competent rooms operation and services to hotel guests.
Responsible for the daily administrative work of the Front Office.
Provide immediate reference to staff during the shift.
Double check duty rosters for the Front Office sections and sign log book of various sections.
Make every effort to ensure the comfort and enjoyment of hotel guests.
Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.
Conduct departmental training to staff and report the progress of their performance.
Maximize room revenue and occupancies as much as possible.
Review and understand revenues and occupancy forecasts.
Ensure effective allocation of work among various sections and shifts.
Provide specific instructions to relative sections in the Hotel to ensure that VIP guests are received properly.
Supervise personal grooming, haircut and staff behavior at the counters.
Recommend improvement in term of guest service, increase revenue, reduce costs and improve staff’s job performance.
Ensure all reports prepared by the Front Office sections are accurate
Station and supervise the Front Desk whenever possible.
Be fully familiar with the hotel policies and emergency procedures.