Connectivity Technical Relations Manager

Connectivity Technical Relations Manager

Full Time Kuala Lumpur Accommodation Other Job ID:4576

Update 2024-04-23

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll handle

Internal Technical Response

• Provide the first technical response and feedback to the local team for system connectivity related concerns
• Identify possible causes and take care of individual and/or basic issues
• Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed

Partner Integrations / Technical Engagement Management

• Perform end to end testing with partner system connectivity.
• Provide API integration and testing support, both internally and externally
• Create and maintain accurate integration documentation for new integration, enhancement and migration
• Work with internal teams and partners to analyze/troubleshoot integration and operation issues
• Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner

• Min. 3 years experience working in a technical role, preferably in the hospitality connectivity space
• Experience in the hotel reservation systems is a plus. Knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML) is an advantage.
• Great communicator with strong learning ability and desire to take ownership of the system Strong stakeholder management across both technical and commercial teams Able to multitask, prioritize and escalate issues when necessary.

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.