Customer Service Executive

Job Description

1. Attend to customer enquiries via call, social media platform and chat application.
2. Research and network with reliable coach rental company for partnership.
3. To advise clients with booking flights or coach rental to their desired destinations and make necessary arrangements.
4. Execution of paper work (from quotation, reservation, payment follow up to invoicing).
5. After sales follow up.
6. Onsite visit when necessary.

Requirements

1. Diploma / Degree in Tourism management / Business admin & Management or equivalent to a business-related field. 
2. Excellent command of spoken and written English and Bahasa Malaysia as well as English, Bahasa Malaysia and Mandarin.
3. Experience in Bus / Coach rental industry is a must.
4. Experience in airline ticketing and customer service role will be an added advantage.
5. Outspoken & soft spoken person.
6. Good follow up skill and highly attentive to enquiry.
7. Comfortable working with computer and mobile phone in long hour
8. Basic computer skill (Outlook, excel, Wordpress)
9. Willing to travel when necessary
10. Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)