Front Office Assistant / Pembantu Penyambut Tetamu

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services

liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

• Complete and maintain any incident reports, daily activity reports or other r--Reports requested by management
• Manage conference room bookings and scheduling

close guest accounts and check guests out -Review accounts and charges with guests during the check-out process process accurate payment of guest accounts

• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel

maintain a neat and orderly front desk and reception area

• Able to work on 3 shifts
• Salary from RM1900 - RM2200