Hotel Lobby Ambassador - Based in the Philippines (5 Star Resort & Casino)

Job Responsibilities

• Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use

guest’s name at every opportunity.

• Registers and rooms all arrivals according to established procedures.
• Performs check in, check out and room change procedures and ensures all data are entered completely into the Hotel

system.

• Maintains cashier float and ensures accurate daily report of all money received.
• Cashes Hotel guest’s travelers checks and assists with currency exchange.
• Keeps abreast of all modifications to accounting policies and procedures.
• Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.
• Is knowledgeable of all special promotion procedures.
• Attends to guest’s complaints, inquiries and requests, and refers problems to his/her superior if he/she is unable to

assist.

• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
• Performs audit balances and prepares all works for audit in an orderly fashion.
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax,

email, messages, and how to interpret availability sources within the Reservations system.

• Maintains exemplary departmental standards of behavior and apperance and attitude at all times.
• Takes personal interest and pride to ensure that the Reception desk work areas ares are kept clean and in orderly state at

all times.

• Is fully aware of the credit policy.
• Ensures guest receives prompt attention and request will be fullfilled immediately.
• Ensures guest satisfaction during his/her shift.
• Maintains a neat and tidy appearance at all times.
• When assigned, handles the Call Center Back Office and does the following tasks:

➢ Answers phone calls and ensures that all guests are assisted at all times in a friendly and helpful manner and

attempts to learn and use guest’s name at every opportunity.

➢ Performs rooms controlling blocking of rooms for all arrivals, ensuring the guest’s room preferences is met.

➢ Assists guest in the event of a possible room transfer calls the bell service for luggage assistance.

➢ Is responsible in attending to guest’s request of using the service of the safety deposit box at all times.`

➢ Monitors the Saflok system and report to the Duty Manager any discrepancies found in the system

• Handles cashiering activities during assigned shift including:

➢ Cash handling and banking procedures

➢ Dealing with irregular payments

➢ Instructing team members of credit policies and facilities

➢ Carry out debtor control

➢ Preparation of cashier reports

➢ Supervision of the whole cashiering system

➢ Accuracy of the Foreign Exchange Board

• Assumes other duties assigned by Management as required.

Job Requirements

Education

• Certification holder in Hospitality Management or related disciplines

Work experience

• Relevant experience of Front Office in the Hotel industry is an advantage

Relevant skills

• Knowledge of Hotel facilities and services
• Initiative, organized and detail-oriented excellent communication and interpersonal skills
• Good command of both written and spoken English and Mandarin knowledge of another foreign language is an advantage