MANAGEMENT EXECUTIVE

The Role of the Management Executive - Rooms The Management Executive - Rooms reports directly to Director of Rooms (DOR) and Hotel Manager (HM).

• Act as a liaison between other departments and the Rooms Division teams.
• Handle phone calls and emails from guests and colleagues, ensure quality service provided to their requests promptly, efficiently, and courteously at all times.
• Perform any other reasonable duties as required by Hotel Manager, Director of Rooms and Department Heads from time to time.
• Stay current with developments and procedures in the hotel by attending Front Office and Housekeeping daily briefings.
• To attend to Rooms Division monthly meetings, take meeting minutes, follow up with stakeholders on actions required, and meeting deadlines.
• To attend scheduled meetings as required by HM, DOR & Department Heads.
• Support, if required, to prepare daily briefings.
• To support DOR on the transformation and operational changes including new projects or systems to be implemented.
• Support lobby duty as required by HM, DOR or Department Heads.
• Inspect public areas or guest rooms as required by DOR or Department Heads.
• Prepare and support Director of Rooms Administration works such as Memorandums, letters, month-end comments, budget, Quality audits, FLHSS guidelines, etc.
• Prepare and support Front Office related Administration works such as Memorandums, letters, purchase requisition, minutes, training reports, personnel requisition, upsell reports, Quality audits, FLHSS guidelines, CSAQ audits, etc.
• Prepare and support Housekeeping team related Administration works such as Memorandums, letters, purchase requisition, minutes, training reports, personnel requisition, upsell reports, Quality audits, FLHSS guidelines, etc.
• Make suggestions to improve the administrations and operations.
• Keep information confidential.
• Keep the Hotel Manager, Director of Rooms and rest of the team informed of any relevant information.

General

• Aim to achieve his or her personal and company goals.
• Effective Time management.
• Ensure proper grooming standards as per the hotel's standards.
• Take ownership and be responsible.
• Respect data privacy and guest personal information
• Shares experiences and best practices
• Act all time with customer (internal and external) legendary services based on our LQEs & Pillars
• Go above and beyond duties to satisfy our internal and external guests' needs.

Preferred Qualifications & Skills

• Degree / Diploma in Hotel Management.
• Minimum 2 years in similar position.
• Work independently under minimum supervision.
• Analytical, meticulous and organized.
• Self-motivated and a self-starter.
• Must have the working rights in Malaysia.

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

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Malaysia work authorization is required for this position. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Administration, Front Office, Housekeeping, Hotel Management