Director Of Operations & Delivery

Orius Digital is looking for a second in command, Operation & Delivery Director to help our growing startup agency. Overseeing delivery & internal operations for our key offerings such as eCommerce, UI UX Design, website builds & digital marketing for our impressive client portfolio as we build our growth program.

Previous types of work experience that would suit the role include agency-side Senior project managers/directors, product owners, digital project managers/directors, digital marketing managers, operation managers, and similar roles. (Must be an operational role)

The Role

Experience & Skills

• Team management of a creative, marketing, and technology agency
• Experience w/ contracts, budgets, timelines, resources, and staffing
• Identifying ways to improve systems and process
• Work with PM in managing developer and designer resources, both internal and freelancers
• Work well with people and understand how to make their jobs easier
• Negotiating and/or dealing with client requests
• Timeline management
• Passion for, and understanding of eCommerce, Mobile, CX, Design & Technology
• Project management capabilities

What You’ll Do

• Work directly with account managers/project managers and MD to oversee agency operations
• Turn the agency’s business strategy into reality
• Increase profit margins agency-wide
• Manage the details of internal processes
• Lead special projects to expand the agency’s services
• Improve agency profitability through resource management, budgeting, and streamlining systems
• Identify when to hire freelancers, contractors, or new team members
• Collaborate with MD & project managers to improve agency operations
• Oversee and work alongside project managers to plan resources and utilization of staff
• Manage / document processes and hold team members, including the CEO, accountable
• Assist with project scope creation and creating estimates
• Helping with contracts and SOWs to clients
• Work with the bookkeeper to ensure invoices are paid
• Oversee time tracking and reporting for all team members
• Track project profitability. Create reports and present problems/solutions to the MD
• Track project milestones and deadlines for key accounts
• Identify problems with the agency and ideas on how to fix them
• Engage with clients to ensure they are happy with our services
• Engage with employees to ensure they are happy with their jobs
• Oversee our relationships with partner companies
• Train Project Managers

Requirements

• We are looking for team members to contribute, improve, and optimize our process, as well as bring new ideas and strategies to client projects.
• At least 4+ years of agency or client service experience
• Operations or team management experience is a MUST
• E-commerce and/or web development experience preferred
• Know how to “talk the talk” with designers and developers.
• Exceptional communication or organizational skills
• Proficient in Google Apps, Slack, and other project management tools(Clickup)
• Competitive Salary based on experience & knowledge
• Remote Working (Hybrid)
• Macbook Pro
• Medical/Vision/Dental/Insurance Benefits
• Grow with a team and take ownership of this role.