MANAGEMENT EXECUTIVE

Inspiring opportunities in every corner of the world

ALREADY ENROLLED?

Update your data, view your application and progress

ARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN?

Access the careers site exclusive to our Forever Fans for:

• Priority consideration when applying
• A fast-track interview & selection process and, upon successful rehire, a tailored colleague orientation experience
• Access to MO Talks and priority registration to live webinars with industry experts and featured Forever Fans
• A Knowledge Portal featuring ongoing relevant learning content and development guidance

The Role of the Management Executive - Rooms

The Management Executive - Rooms reports directly to Director of Rooms (DOR) and Hotel Manager (HM).

• Act as a liaison between other departments and the Rooms Division teams.
• Handle phone calls and emails from guests and colleagues, ensure quality service provided to their requests promptly, efficiently, and courteously at all times.
• Perform any other reasonable duties as required by Hotel Manager, Director of Rooms and Department Heads from time to time.
• Stay current with developments and procedures in the hotel by attending Front Office and Housekeeping daily briefings.
• To attend to Rooms Division monthly meetings, take meeting minutes, follow up with stakeholders on actions required, and meeting deadlines.
• To attend scheduled meetings as required by HM, DOR & Department Heads.
• Support, if required, to prepare daily briefings.
• To support DOR on the transformation and operational changes including new projects or systems to be implemented. 
• Support lobby duty as required by HM, DOR or Department Heads.
• Inspect public areas or guest rooms as required by DOR or Department Heads.
• Prepare and support Director of Rooms Administration works such as Memorandums, letters, month-end comments, budget, Quality audits, FLHSS guidelines, etc.
• Prepare and support Front Office related Administration works such as Memorandums, letters, purchase requisition, minutes, training reports, personnel requisition, upsell reports, Quality audits, FLHSS guidelines, CSAQ audits, etc.
• Prepare and support Housekeeping team related Administration works such as Memorandums, letters, purchase requisition, minutes, training reports, personnel requisition, upsell reports, Quality audits, FLHSS guidelines, etc.
• Make suggestions to improve the administrations and operations.
• Keep information confidential.
• Keep the Hotel Manager, Director of Rooms and rest of the team informed of any relevant information.

General

• Aim to achieve his or her personal and company goals.
• Effective Time management.
• Ensure proper grooming standards as per the hotel’s standards.
• Take ownership and be responsible.
• Respect data privacy and guest personal information
• Shares experiences and best practices
• Act all time with customer (internal and external) legendary services based on our LQEs & Pillars
• Go above and beyond duties to satisfy our internal and external guests’ needs.

Preferred Qualifications & Skills

• Degree / Diploma in Hotel Management.

Minimum 2 years in similar position.

• Work independently under minimum supervision.

Analytical, meticulous and organized.

Self-motivated and a self-starter.

• Must have the working rights in Malaysia.

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

Malaysia work authorization is required for this position.

 
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

 

Advertised: 08 Apr 2024 Singapore Standard Time
Applications close: 31 May 2024 Singapore Standard Time

Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group’s name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.

We will email you new jobs that match this search.

Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.

The email address was invalid, please check for errors.

We welcome You to be part of our team who delivers the finest service imaginable.As part of Mandarin Oriental Hotel Group development, you will have the opportunity to grow and engage through our culture exchange and cross exposure.The Management Executive - Rooms provides administrative and operational support to Front Office team (including Front Desk, Guest Relations, Concierge Team and One Stop Services) as well as the Housekeeping Division (including Housekeeping, Laundry and Florist areas) with corporate standards at all times; this support is related to administration reports and procedures, planning and execution of different projects among supporting daily operations.

Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group’s name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.

We welcome You to be part of our team who delivers the finest service imaginable.As part of Mandarin Oriental Hotel Group development, you will have the opportunity to grow and engage through our culture exchange and cross exposure.The Management Executive - Rooms provides administrative and operational support to Front Office team (including Front Desk, Guest Relations, Concierge Team and One Stop Services) as well as the Housekeeping Division (including Housekeeping, Laundry and Florist areas) with corporate standards at all times; this support is related to administration reports and procedures, planning and execution of different projects among supporting daily operations.