Operations Excellence Specialist

We are looking for an analytical individual capable of thinking logically and articulating change to join us as a People & Culture Operations Excellence Specialist. In this role, you will lead our process improvement initiatives and enhance employee experiences through process design/redesign, optimization, and digitization. This position is crucial in shaping our People & Culture operations to create great employee experiences that align with our business needs and functional strategy.

KEY RESPONSIBILITIES OVERVIEW

• Identify opportunities for process refinement throughout the employee lifecycle, encompassing recruitment, onboarding, performance management, talent development, and offboarding.
• Develop and execute comprehensive People & Culture (P&C) process improvement initiatives, focusing on optimizing P&C processes and workflows to enhance employee experience, reduce redundancy, and improve speed of decision-making, while staying compliant.
• Conduct process mapping and design discussions with cross-functional teams to synchronize processes, deploy automation, and leverage technology solutions for optimizing People & Culture (P&C) service delivery.
• Develop and execute change management strategies to drive adoption of new processes and technologies.
• Monitor and evaluate the performance of implemented process improvements, leveraging data and analytics to measure success and identify further optimization opportunities.
• Stay abreast of industry trends, emerging technologies, and best practices in HR process optimization and employee experience enhancement.

SKILLS & COMPETENCIES

• Strong critical thinking and problem solving.
• Possess a certification in Lean Six Sigma or equivalent qualifications - a strong candidate would possess a Yellow or Green Belt level of certification.
• Proficient in using Microsoft Visio.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across functions and influence stakeholders at all levels.

DESIRED EXPERIENCES

• Minimum 4 years of experience in enterprise resource planning, process improvement, business process reengineering, or related roles.
• Experienced in implementing process improvement initiatives to enhance operational efficiency and elevate employee experience.
• Experience with process mapping, workflow design, and process automation tools is highly desirable.

TEAM AND CULTURE OVERVIEW

• Join a diverse team of professionals passionate about driving change and innovation.
• Collaborative work environment with supportive colleagues committed to continuous improvement.
• Embrace a culture of curiosity and exploration, challenging traditional approaches to create impactful solutions.
• Opportunity to contribute to a new team focused on making a tangible difference in employees' lives through process excellence.
• Access to continuous learning and growth opportunities, with a strong emphasis on professional development.

WHAT'S IN IT FOR YOU

• Make an impact on employee development and organizational success.
• Work in a vibrant and dynamic setting that encourages experimentation with new ideas and technologies to enhance people-related processes.
• Grow and develop as a professional within a supportive learning environment, with opportunities beyond process excellence to explore various HR disciplines.

Workflow Design, Lean Six Sigma, Process Mapping, Process Automation, Microsoft Visio