People Operations Associate

Responsibilities: About Tencent Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is Value for Users, Tech for Good. We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity. We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a startup with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive. Responsibilities:

• Manage Employees Lifecyle HR Operations service tasks for assigned countries in Americas region, including employee onboarding, off-boarding, internal transfer, benefit operation, global mobility etc, according to HR SSC's working procedure/SOP and given SLA with a high accuracy level
• Process and respond to employee and manager inquiries related to employee life cycle via ticketing system (Service Now) as Level 2 Agent and promote articles available as Self Service – Level 1
• Accumulate standard employee and HR agent FAQ, improve employee experience by providing end to end HR solutions to solve their issues
• Support and assist in other HR-related duties and ad-hoc tasks

Requirements:

• Bachelor's degree in Human Resource Administration, Business Administration, or related fields;
• Up to 2 years' HR operations background, experience in a HR shared service supporting multiple countries are preferred;
• Prior experience using HR systems(e.g. Workday) and case management/ticketing tool, ServiceNow;
• Self-driven, conscientious, strong adaptability and fast learner;
• High Customer Service orientation, and strong problem-solving skills
• Detail-oriented and organized
• Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be highly preferred

Servicenow, Hr Operations, HR Systems, Case Management, Ticketing Tool, Problem-solving