Customer Care Manager

Job Description:
Sapura Energy Berhad is seeking a part-time Customer Care Manager to join our team in Kuala Lumpur, Malaysia. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer service, ensuring a positive and efficient experience for our clients.
Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service representatives - Handle escalated customer inquiries and complaints - Monitor and analyze customer feedback to improve services - Collaborate with other departments to ensure customer satisfaction - Manage customer accounts and maintain customer records - Develop and maintain relationships with key clients - Identify and implement strategies to increase customer retention and satisfaction - Participate in product development and improvement initiatives - Report on key customer service metrics to senior management
Requirements: - 5 years of experience in customer service or related field - Reliable and motivated individual with strong decision-making skills - Excellent project management abilities - Strong communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Bachelor's degree in business administration or related field preferred
Benefits: - Joining Bonus - Profit sharing opportunities - Visa sponsorship for eligible candidates
Working Environment: At Sapura Energy Berhad, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have access to cutting-edge tools and resources to excel in your role as a Customer Care Manager.
Deadline to Apply: Please submit your application by May 6, 2024.
Equal Opportunity Statement: Sapura Energy Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Work Schedule:
This job has the following work schedule:
Flexible Benefits & Perks
This job has the following benefits:
Remote work flexibility This job is a remote position, you can work from anywhere.
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