Technical Application Support Engineer

Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Analyze and provide technical application backup and support.
• Performs ongoing activities to maintain and enhance overall system performance.
• Responsible for setting customer expectation and escalate issues to a higher level or inter departments in order to resolve the raised issues.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.

Job Requirements

• Diploma/Degree in Computer Science or equivalent.
• At least 5 years' experience in related field (IT Support/Application Support).
• Resourceful and able to work effectively in a team.
• Able to withstand stress in order to meet timelines when necessary.
• Knowledge in Java, Linux CentOS, Nginx / TomCat / Apache will be added advantages.
• Experience with log analysis & root cause analysis
• Understand database systems
• Knowledge in securities and trading or financial preferred.

Java, Nginx, Tomcat, Database Systems, Linux Centos, Trading, Financial, Log Analysis, Apache, Root Cause Analysis, Securities