Enterprise Operations Event Manager

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities

To own, manage and deliver event logistics for Classroom and Virtual events, to include:

• Sourcing internal and/or external resources of Instructors and/or venues, as per course requirements and budget guidelines, review options and provide recommendations to stakeholders – with high focus on cost optimization and effectiveness
• Set up event classes in IBM Event Management Tool per client’s needs
• Monitor and manage participant enrolments (to achieve maximum capacity where possible for each event), raising any low enrolments in a timely manner.
• Learner Management – provide advice to potential participants /learners regarding courses, logistics, materials etc
• Prepare and distribute, where required, event communications e.g. invites, joining instructions and tutor briefs for designated courses.
• Responsible for booking Venue and Provide remote and/or on-site support for Face-to-Face events, if required
• Attend regular calls with aligned team and stakeholders to understand course requirements, provide regular status updates on course logistics and course attendance, proactively raising key milestones, challenges etc to mitigate risk.
• Manage external payment process associated with offerings as required, ensuring Bypass prevention (manage all procurement related tasks including processing BOND Carts, Purchase Orders; perform invoice verification, and highlight anomalies)
• Manage internal payment process associated with offerings as required.

Required Technical and Professional Expertise

• Strong communication skills, both written and verbal – Japanese (as priority) & English.
• Business Stakeholder Management, high customer relationship skills
• An efficient multitasker, able to take work direction from multiple sources and prioritize, whilst staying calm under pressure.
• Self- motivating, able to work alone and be a team player at the same time.
• Project Management skills (Milestone planning /management)
• Problem solving capability and decision-making skills. Able to present clear conclusions and recommendations, with data to defend them, whilst showing creativity in solutions when required.
• Proactiviness in task management and risk mitigation.
• Growth and open mindset, ready to take on new challenges.
• Ability to be able to work within processes and guidelines whilst providing flexible solutions.

Tools:

• Event Management Tool, Instructor Booking Tool, Payment vehicle Tools

Preferred Technical and Professional Expertise

• Having 3 years experience is preferred.
• Nice to have skills: One with growth mindset and willingness to learn & grow