Learner Acquisition Executive

Responsibilities

Enquiry Management (Funnel)

• To reply to all enquiries in Funnel on a daily basis
• To check and assign applications received to correct staff members
• To check and assign personal tour or online consultation requests
• To update Funnel stages as and when required
• To manage and update all Events on Funnel, manage event registrations (including assigning leads to events), sending and scheduling of EDMs, confirmation emails and all replies to prospective leads
• Create and send Whatsapp blasts/broadcast to parents, prospective parents based on approved content from marketing edms
• To make follow up phone calls to leads as and when require

Agent Administration

• To handle all emails and enquiries from new agents for required documentation for agent commissioning and follow up
• To ensure all new agents and potential agents are updated into the Master Tracker, CRM and Student Management system
• To update the Renewal Sheet for Agents on yearly basis and assist in the process of renewal
• To prepare contract documents for all agents, follow up on the return of agent contracts and update Student Services on all approved agent contracts
• To send out all communications and EDM to agents via email, whatsapp based on approved content from marketing
• To manage commissions payout and yearly review for renewal of contract

Marketing & Admissions Administration

• Raise Purchase Request for marketing related expenses including but not limited to printed materials, teachers/learners requests and more
• To manage the marketing and admissions store, collaterals and premium items, including reordering, reprinting and sale of premium items online
• To update any in-school media channels namely LCD Screens (weekly), poster boards, notice boards with updates
• To manage preparation of marketing literature and bags for events, fairs, visitors and marketing giveaways
• To make follow up phone calls to leads as and when required
• To assist the marketing & admissions team during Open Days and marketing events including but not limited to food orders, logistics, ICT and facilities set up, registration

Others

• To manage termly withdrawal administrative work , eg: refund process, letters/certs and followup emails with parents.
• Back up for school tours
• To prepare certificates or any other documents as required by the team
• Conduct cold calling and surveys when necessary including but not limited to prospective parents database, corporates and more
• Any other job responsibilities, project or assignment as and when required

Requirements

Minimum Academic/Professional Qualification

• Minimum Degree in any / relevant discipline or equivalent.

Related Experience

• Minimum 3-6 years of relevant working experience, preferably in the education industry
• Experience working in a school environment is an added advantage.

Competencies (Knowledge, Skills & Abilities)

• Exceptional interpersonal, written and oral communications skills.
• Possess a good command of English, Bahasa Malaysia, Mandarin. Knowledge of other languages is an added advantage.
• Extensive cross-cultural exposure and knowledge to attend to diverse nationalities, cultures and prominent persons.
• Strong organizational skills in planning, coordination, presentation and time management.
• Ability to analyze and interpret the needs of stakeholders and offer appropriate solutions.
• Energetic, flexible, attention to detail, and the ability to facilitate organizational development and change.
• Significant strategic and analytical capacity.
• Good business acumen, and ability to set and meet goals/quotas.
• Technological savvy and ability in using database software.
• Creative, resourceful, customer focused, self-motivated and results oriented.

Competencies (Behavioural)

• People oriented with a warm and cheerful personality.
• Professional appearance and good working attitude.
• Pro-active, mature and emotionally stable.
• Willing to work beyond normal working hours.
• Ability to interact with all levels of stakeholders.
• Courteous, calm and focused.

Time Management, bahasa malaysia , Customer Focused, Interpersonal, Marketing, renewal , Results Oriented, Focused, Events, Analytical, People Oriented, Mandarin, Stakeholder Management, Contracts, Communication, Calm, Purchase, Coordination, Business Acumen, Documentation, Interaction, Agents, Media, courteous, Resourceful, English, Surveys, Planning, Cold Calling, Organizational, Crm, database software