Customer Service Executive

Customer Service Executive - Manufacturing

RM 3,000 - RM 6,000 a month - Permanent, Full-time

Job details

Pay

RM 3,000 - RM 6,000 a month

Job type

Permanent

Full-time

Shift and schedule

Monday to Friday

Location

Full job description

• Attending to incoming complaint calls.
• Entering complaint cases in the system.
• Create sales order and Goods Return Note in SQL.
• Requesting non-standard repair charges from Costing Department.
• Ad hoc job assigned by Department Head.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Job Types: Full-time, Permanent

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 5 years (Required)