Key Account Manager

Job responsibilities

• Be the Champion of the customer and the customer's voice throughout the factory. Effectively communicate all customer requirements to appropriate departments. Ensure ESCATEC’s Customer Service Policy is implemented for your customers.

• Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and profit.

• Review and act where necessary on Customer Satisfaction Survey Results • Prepare and follow up with customers on quotations, price feedback and price negotiations.• Direct the materials sourcing team to solve sourcing problems for customers.• Follow up on all start-up activity (NPIs) and hold scheduled reviews for customer projects to ensure

all milestones meet committed dates. Prepare reports for customers and management.• Prepare business forecasts.• Work with materials sourcing managers to ensure customer cost reduction programs are

established and executed effectively.• Facilitate the customer’s interface with all other departments as required.• Ensure internal customer business reviews are conducted effectively.

Job requirements

• Excellent interpersonal skills for effective communication at all levels, including with senior management, customers at all levels of management, suppliers and factory personnel.

• Strong project management, business analysis and sales skills.• Excellent English language skills, both written and verbal.• Preferably have a Degree in Electrical / Electronic / Mechanical Engineering with a working

experience of 2 years or more in contract manufacturing in the electronics and/or plastic injection moulding industry.

• Knowledge of tool making/moulding will be an added advantage.

Contact

Ms. GH HoSenior HR OfficerPenang,

mailto:

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