Level Application Support

Level 2 Application Support - AA

Beyondsoft International Kuala Lumpur, Malaysia Posted 1 day ago Permanent Competitive

COMPANY DESCRIPTION Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical. For more information, please visit RESPONSIBILITIES

• Understands the current end-to-end business process flow and system integration.
• Gather and analyze business/product requirements translate them into technical design or specifications.
• Provide Level-2 application support for features developed by internal/external Vymo/iPoS development team.
• Liaise with Vymo/iPoS team for system related issue handling.
• Receiving production incident tickets assigned from Service Desk to do issue analysis from Level-2 perspective.
• Provide the workaround solution to Service Desk for retore the service in timely manner.
• Collaborate with development team (Level-3) to ensure business requirements are met.
• Close follow-up on progress of development and ensure defect fixing is done.
• Review existing processes and workflows to provide recommendations for improvements.
• Deliver on BAU tasks such as resolving incidents and fulfilling user requests.
• Production support on troubleshooting and maintaining application health.
• Any other job-related tasks or assignments that may be reasonably assigned by team lead from time to time.

QUALIFICATIONS

• Bachelor's Degree in Computer Science or any IT related disciplines
• Minimum 2 years of experience in Level 2 application support, preferably having experience in Vymo / iPoS system or BFSI related system.
• Experience by using IT service management tools such as Service Now and JIRA.
• Familiar with ITIL process such as incident management, problem management and change management.
• Fundamental skill in writing SQL queries and working with SQL Server will be an added advantage
• Experience related with system analysis or iOS/Web application development will be an added advantage
• Good communication and able to work in fast-paced environment

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