Consultant II, Transformation

Job Title: Consultant II, Transformation Job Description We are looking for: • Who has extensive experience in the Call Center / BPO space and can design, document, analyse, and test business process models. • If you can translate functional business requirements into business process models throughout the entire life cycle. • The role would perform organization and resource modelling, analyse processes in a variety of dimensions, build accurate and realistic simulations and solutions to drive business improvements, create reports, and identify business measures to address productivity and performance management. Key requirements: • College degree or equivalent preferred • 8+ Years of work experience (preferably in Contact Center environment) • Strong knowledge (and certifications) of Six Sigma Tools and Methodologies • In-depth understanding of the CRM services industry. In-depth understanding includes things like: key business objectives, market trends, typical and Best in Class Processes, technologies and opportunity areas (including process flow, process interdependencies) and comprehensive view of the clients operating model and environments. • Understanding and Experience of RPA, AI, Cognitive solutions and Machine Learning are preferred (not mandatory) • Excellent verbal and written communication skills • Strong analytical skills • Advanced proficiency and knowledge of MS Office suite of products, including Outlook, Excel, Word and PowerPoint • English: Fluent We are looking for: 

• • Who has extensive experience in the Call Center / BPO space and can design, document, analyse, and test business process models. 
• • If you can translate functional business requirements into business process models throughout the entire life cycle. 
• • The role would perform organization and resource modelling, analyse processes in a variety of dimensions, build accurate and realistic simulations and solutions to drive business improvements, create reports, and identify business measures to address productivity and performance management. 

Key requirements: 

• • College degree or equivalent preferred 
• • 8+ Years of work experience (preferably in Contact Center environment) 
• • Strong knowledge (and certifications) of Six Sigma Tools and Methodologies 
• • In-depth understanding of the CRM services industry. In-depth understanding includes things like: key business objectives, market trends, typical and Best in Class Processes, technologies and opportunity areas (including process flow, process interdependencies) and comprehensive view of the clients operating model and environments. 
• • Understanding and Experience of RPA, AI, Cognitive solutions and Machine Learning are preferred (not mandatory) 
• • Excellent verbal and written communication skills 
• • Strong analytical skills 
• • Advanced proficiency and knowledge of MS Office suite of products, including Outlook, Excel, Word and PowerPoint 
• • English: Fluent 

Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 Language Requirements: Time Type: Full time2024-02-29 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents