Content Reviewer - Korean Language Proficiency

Job Description:

• Understand and remain up to date with client's policies and guidelines
• Review user reports regarding website content
• Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside policy
• Fulfill base productivity and quality requirements of the client
• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
• Identify inefficiencies in workflows and suggest solutions
• Review of sensitive content sometimes involving graphic or disturbing subject matter.

Qualification & Experience:

• 1 year and above of professional work experience (preferable from BPO industry)
• Excellent written, reading & spoken communications skills in English, Malay and Korean language (prefer to have TOPIK L4 and above)
• Good communications skills in English.
• Diploma and above
• Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
• Knowledgeable with channels that provide on demand Video
• Experience with confidential information collection and management (preferable)

Other Requirements:

• Willing to work in 24x7 working environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills
• Ability to perform in adverse situations

About Cognizant :

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or .

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English, google products , Gmail, calendar , google drive , Korean, Youtube, Malay