Head of Operations

● Operational Strategy: Develop and implement strategic initiatives to streamline operations, improve efficiency, and drive overall business performance. ● Budgetary: Responsible for planning, overseeing, directing, and evaluating the organisation’s fiscal function and performance. Ensuring that the organisation is successful in meeting its financial goals. Primary Key Performance Indicators (KPIs) consist of a revenue and profitability target. ● Operational Planning and Implementation: Working with the CEO, Finance, and the other department heads; develops budget to support the strategic business goals, manages operations to meet the budget goals. Review revenue forecasts and monthly PandLs, profitability across client engagements and the office, and approve all hiring and salary adjustments. ● Process Optimization: Identify opportunities to optimise workflows, standardise procedures, and implement best practices to enhance productivity and quality of service delivery. ● Team Management: Lead and mentor the operations team, providing guidance, support, and training to ensure alignment with company goals and objectives. ● Resource Allocation and Management: Oversee resource planning, including staffing, budgeting, and allocation of equipment and technology resources, to support the agency's growth and expansion. ● Vendor Management: Manage relationships with external vendors and service providers, negotiating contracts and agreements to ensure cost-effectiveness and quality of services. ● Quality Assurance: Implement quality control measures and performance metrics to monitor and evaluate operational performance, ensuring adherence to industry standards and client expectations. ● Risk Management: Identify and mitigate operational risks, developing contingency plans and protocols to minimise disruptions and ensure business continuity. ● Technology Integration: Collaborate with IT and digital teams to leverage technology solutions and automation tools to streamline processes and enhance operational efficiency. ● Compliance and Regulatory Oversight: Ensure compliance with industry regulations, data privacy laws, and ethical standards, maintaining a strong commitment to integrity and transparency in all operations. ● Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, marketing, finance, and creative, to drive alignment and synergy across departments and achieve common objectives. [Apply now at ; JOB REQUIREMENTS: ● Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred). ● Minimum of 3-6 years of experience in operations management, with a focus on media buying, advertising, or digital marketing. ● Strong leadership abilities with experience managing and developing high-performing teams. ● Excellent organisational and problem-solving skills, with a keen attention to detail and ability to manage multiple projects and priorities simultaneously. ● Strategic thinker with a proven ability to develop and execute operational plans that align with business objectives and drive results. ● Proficiency in project management tools and software, with a strong aptitude for technology and willingness to adapt to new systems and processes. ● Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels of the organisation. ● Deep understanding of digital marketing trends, social media platforms, and emerging technologies. ● Entrepreneurial mindset with a passion for problem-solving and driving business growth. ● Proven ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities and challenges.