GBS (Global Business Services), Customer Invoice to Cash (CI2C) Collections Analyst, Consumer Health

Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions

Dispute & Claims management activities

Address operational issues and follow through to resolution in an effective and timely manner

Deliver operational KPIs and comply with Sanofi policies and guidelines

Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements

Collection Management services:

Review AR ageing reports

Perform collection & dunning

Determine appropriate escalations & follow-up actions as per defined process

Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

Contribute to business and customer collection strategy reviews

Execute in compliance with Sanofi policies and guidelines

Complete all activities as per the global Core Model and operational KPIs

Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope

Document Core Model process knowledge (Level 6/7) relating to collections management

Participate in process automation initiatives and ensure seamless adoption and transition

Head of Credit Management & Collection

Credit &Revenue Partners ( UAE and KSA )

Basic understanding of Customer invoice to Cash process and activities

Basic knowledge of collections & receivable activities

Good business acumen

Strong deductive and analytical skills

Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)

Knowledge of Microsoft Office

Ability to interact with internal and external clients in a professional manner

Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset

Good communication skills

Attentive to customer needs and feedback

Ability to organize, prioritize and structure the tasks for oneself

Attentive to detail and works with precision

Ability to work and manage stakeholders located in the Greater Gulf

Graduate degree in accounting or finance

1 - 2 years experience in Collections Management preferably in an international multicultural environment (Open to considering fresh graduates with relevant background)

Fluent in English.

Spanish/Portuguese/French/Italian/German language ability will be advantageous.

The Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with the Credit & Revenue partner, Customer Service, Master Data, Supply Chain, Trade or Global Business Unit and Ci2C peers.