6748 - Service Manager

Company Overview:

A Malaysia-based manufacturer and system integrator located in Johor, specializing in generator set (genset) assembly and customized power solutions. The company delivers reliable, specification-driven power systems for industrial use across global markets, including Asia-Pacific, Europe, the Middle East, and America, through export-standard engineering and manufacturing capabilities. The company are seeking a Service Manager to lead after-sales and maintenance operations and repair for diesel generator systems and associated electrical equipment supporting data centre infrastructure.

Job Descriptions:

• Lead and manage a regional team of Service Engineers and Service Technicians, ensuring safe, timely, and high-quality service delivery.
• Oversee preventive maintenance, corrective maintenance, and troubleshooting of diesel generator systems used in data centres. 
• Ensure compliance with service standards, safety procedures, and OEM maintenance guidelines.
• Coordinate with engineering teams and OEMs for complex technical issues.
• Prepare and submit technical proposals and service tenders for EPC contractors and data centre clients.
• Develop service scope, maintenance plans, and commercial proposals.
• Participate in technical clarification meetings with clients and consultants.
• Maintain strong relationships with data centre operators, EPC contractors, and facility managers. 
• Track service KPIs and implement improvements in maintenance practices, response time, and reliability performance.
• Identify opportunities for service contracts, upgrades, and lifecycle support solutions.
• Occasional Travel is required.

Requirements:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related discipline.
• 5 to 8 years of experience in diesel generator service or critical power systems.
• Experience working with data centres, mission-critical facilities, or large industrial power systems is highly preferred.
• Demonstrated experience in technical tender preparation and proposal development