Account Manager

Role: Account Manager

Location: Kuala Lumpur, Malaysia

Job type: Full time, permanent – hybrid  

This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

As an Account Manager, this is what you’ll be doing:

The Account Manager is responsible for driving high retention and growth opportunities across the QS portfolio of products and services to the Higher Education sector in a defined Asia Pacific region. Duties involve closely supporting current accounts through regular contact and engagement. The Account Manager is expected to both maintain/uplift existing revenues and to prospect for new business working closely with the Regional Directors managing a pipeline relative to target needs. 

The primary customer base are Universities, however, engagements with Government Bodies and other entities servicing the Higher Education ecosystem will also be an opportunity.

The ideal candidate will be passionate about QS solutions and inspire our customers to see how they can benefit from partnering with QS. We are seeking ‘QS Evangelists’ to harness value creation for our clients and partners.

This is an exciting opportunity for someone who thrives in a fast-paced, results-driven environment and is passionate about making a meaningful difference in the education sector. You will have the chance to build and maintain relationships with key stakeholders, guide strategic direction, and contribute to the success of both QS and our client institutions

What’s Unique About This Role:

• Impactful Work: You’ll be at the forefront of helping universities meet their strategic goals


• Growth Opportunities: At QS, we are committed to your professional growth. You’ll have opportunities to develop your skills in client management, strategy, and operations, while contributing to innovative projects in the education sector.


• Global Exposure: With a diverse portfolio of clients, you’ll gain exposure to global education trends and the opportunity to work in a multicultural environment.


• Collaborative Culture: Join a passionate and supportive team where your contributions are valued and your success is celebrated. At QS, we thrive through collaboration, creativity, and a shared commitment to excellence.

Role responsibilities

Revenue & Client Management:

• To achieve/exceed territory revenue plan and quarterly growth targets through disciplined pipeline management with accurate forecasting


• Effectively manage customer subscriptions to maximise retention and upsell opportunities


• To effectively liaise with existing customers and prospects regularly to build trust and credible longstanding partnerships.


• Build detailed in-depth knowledge of QS solutions and understand how these help our customers to succeed


• Maintain strong, collaborative relationships across university key stakeholders ensuring the successful delivery of client strategies.


• Leverage client and market data to help universities positioning QS as a strategic partner rather than a service provider.

• Transform complex analytical outputs into simple, compelling narratives that guide university decision-making.


• Contribute to discussions around industry challenges and growth areas

Key skills and experience

To succeed in this role, you’ll need:

• Strong commercial acumen and the ability to spot business opportunities.


• Exceptional client service and communication skills.


• Proven ability to manage multiple client relationships simultaneously while delivering results.


• Strong ability to communicate data-driven insights to non-technical stakeholders in a clear and persuasive manner.


• Comfortable working with dashboards, CRM systems, and performance analytics tools to extract insights and drive strategic conversations.


• Demonstrated ability to use data to influence client strategy and decision-making


• A positive, proactive approach with a strong sense of accountability.


• Experience in customer management and influencing client stakeholders.


• Ability to thrive under pressure and meet deadlines.


• An international outlook and an appreciation for diversity

Desirable Experience:

• Background in higher education or knowledge of tertiary education processes and procedures is preferred.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

• Competitive base salary  


• Access to an annual bonus scheme (for qualifying roles only) 


• 20 days annual leave, plus public holidays 


• Generous maternity and paternity leave  


• Access to an Employee Assistance Programme (EAP) and MiCare health 


• A vibrant social environment and multicultural and multinational culture 

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation


• A focus on welfare which is led by our global wellness team, with mental health first aiders globally


• Access to a variety of diversity and inclusion initiatives and groups


• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event


• Support for volunteering and study leave 


• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips


• Options to join our outstanding global Mentorship programme    

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. 

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