Admin Operations Executive (Labuan)

About PolicyStreet:
PolicyStreet is a regional full-stack insurance technology (insurtech) group of companies providing cutting-edge digital insurance solutions to businesses and consumers in Southeast Asia and Australia.

PolicyStreet works directly with over 40 life, general, and Takaful providers globally to offer a comprehensive range of products and services, which includes but is not limited to embedded insurance, customized employee benefits, financial advisory and aggregation of insurance, as well as the development of digital solutions to make insurance purposeful and simple for businesses and consumers.

As a licensed Reinsurer, General Insurer and Takaful Operator by the Labuan Financial Services Authority (LFSA), an approved Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia (BNM), and a licensee of the Australian Financial Services License by the Australian Securities and Investments Commission (ASIC), PolicyStreet is able to underwrite, customize policies, and provide unbiased advice to its clients and partners worldwide.

PolicyStreet is backed by the Malaysian sovereign wealth fund, Khazanah Nasional Berhad, and serves over 5 million customers with over US$ 10 billion in sum insured. In 2024, PolicyStreet was recognised as "Fintech of the Year" at The Asset's Triple A Digital Awards and ranked as the second-highest Malaysian company in the "High-Growth Companies in Asia Pacific 2024" list by Statista and The Financial Times.

About the role 
You will join our Labuan office as part of a lean, hands-on team supporting Polisea Labuan, which evaluates standard and non-standard risks and develops coverage solutions for our clients.

As Admin Operations, you will be the go-to support for all things Labuan, handling day-to-day office and operational administration as and when required, while also providing administrative support to our Underwriting and Claims teams. You will be working with a great bunch of energetic people in building and offering InsurTech solutions across South East Asia.

Responsibilities

• Act as the on-the-ground point of contact for all Labuan matters, supporting the team as and when required
• Provide administrative support to the Underwriting and Claims teams as and when required, including preparing and issuing documents, updating systems and registers, filing records, and following up with cedents, brokers and partners on outstanding items
• Manage day-to-day office administration, including mail and courier, filing and records, office supplies, petty cash, and liaison with building management and vendors
• Assist with Labuan regulatory and corporate submissions, document filings and correspondence with Labuan FSA, the Labuan trust company and other local parties, under the guidance of the team
• Handle physical documentation such as printing, stamping, certified true copies, signatures and courier dispatch
• Maintain organised hard copy and digital records in line with internal guidelines

• Must be residing permanently in Labuan
• Minimum SPM, Diploma or equivalent in any field
• Fresh graduates are welcome to apply; prior administrative experience, ideally in an insurance, reinsurance or financial services company, is an advantage
• Basic understanding of insurance is a plus; on-the-job training will be provided
• Proficient in Microsoft Office, particularly Word and Excel
• Good written and spoken English and Bahasa Malaysia
• Organised, reliable and detail-oriented, with the ability to multi-task
• Willing to support across teams as and when required

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities to experience continuous and rapid growth as well as skills enhancement. 
• Collaboration with an energetic team, that makes the work and learning a lot more fulfilling and fun.
• We also have a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.