Administration Officer

We are seeking a Administration Officer to support our Hong Kong based client, business consulting firm. This is onsite role and candidate will handle general administrative duties, manage client communication, and coordinate memberships using the GlueUp system. This role suits individuals who excel in a fast-paced, client-facing environment and are committed to delivering efficient and professional support.

Responsibilities:

• Respond to phone and email inquiries from members and non-members in Cantonese and English
• Maintain accurate membership records in GlueUp (add/remove members, handle annual renewals)
• Prepare and send group emails, and update event information via GlueUp
• Issue invoices and receipts as required
• Provide general administrative support and serve as a backup for the Hong Kong team
• Coordinate with internal teams to ensure smooth workflows and client service
• Confidently manage and complete tasks within the GlueUp platform

Requirements:

• Diploma or higher in Business Administration, Communications, or a related field
• 1- 3 years of relevant experience in administrative or client service roles
• Proficient in spoken and written English and Cantonese; Mandarin is a plus
• Excellent communication and interpersonal abilities
• Familiarity with the GlueUp system is an advantage
• Strong attention to detail and ability to manage multiple priorities
• Customer-focused with a professional and proactive attitude