Administrator

Fulkrum is a global leader in inspection, expediting, auditing, and technical staffing services, delivering exceptional solutions to the energy, engineering, and construction industries for over 14 years. Headquartered in the UK, we have established a strong presence across six continents, serving more than 300 clients worldwide.

Our commitment to excellence has been recognised with prestigious awards, including the King's Award for Enterprise in International Trade (2023), the People and Competency Award at the EIC Awards (2023), and the Scale-Up Award at the WESCA North America Awards (2024). Most recently, Fulkrum was named the 2025 winner in the People, Culture & Optimisation category at the EIC North & Central America Regional Awards.

Our Kuala Lumpur office is currently seeking a highly motivated and experienced Administrator to join our dynamic team. 

Role Overview:

The Administrator plays a vital role in supporting the daily operations of the APAC Fulkrum office. This position serves as a central point of contact for both internal staff and external stakeholders, ensuring smooth administrative processes and a professional office environment.

Main Responsibilities (include but not limited to):

• Serve as the first point of contact for incoming telephone calls, redirecting them appropriately or taking messages for unavailable staff.

• Support the Regional Management team with all administrative tasks.


• Handle internal and external office enquiries efficiently.

• Regularly update the internal database with client and inspector data and reports.


• Support the Quality Control Coordinators with Inspector registration, including:
  
  
  
  • Formatting CVs to Fulkrum standards
  
  
  • Conducting reference checks
  
  
  • Checking Inspector certification
  
  
  • Ensuring all required documentation is uploaded to IRIS
  
  
  
  


• Book meetings for managers and colleagues, ensuring smooth scheduling.


• Order office supplies and stationery as needed.


• Handle incoming and outgoing mail.


• Maintain a clean, organized, and professional office environment.


• Ensure compliance with client Service Level Agreements (SLAs) and internal Fulkrum Key Performance Indicators (KPIs), which may be updated periodically.

Skills and Qualifications

• Minimum of at least 3 years of relevant administrative experience.


• Extensive working knowledge of MS Office programs


• Strong initiative and ability to work independently


• Professional and confident telephone manner


• Excellent communication skills, with the ability to interact effectively with clients, suppliers, and senior staff


• Demonstrated ability to perform well in fast-paced, high-pressure environments

Additional Information: 

This is a pivotal role within the organisation. The Administrator is not only a key support figure for the Fulkrum team but also represents the company to external visitors and callers. It is essential that the individual in this role consistently presents a courteous, professional image that aligns with Fulkrum’s values and standards.

HSE Awareness:

All personnel are informed of Fulkrum's Health and Safety policy and procedures during the onboarding process. Any HSE incidents must be reported and logged with the QHSE Manager, who will oversee and support any subsequent investigations

Why Join Us?

This is an exciting opportunity for a driven Administrator to showcase their expertise in a supportive and collaborative environment. At Fulkrum, you’ll make a tangible impact while advancing your career in the thriving global business sector.

We offer a fantastic working environment with a highly engaged team and consistently high eNPS scores. Fulkrum's success in attracting new clients and expanding our global footprint is a testament to our excellence and dedication. We have regular reward and recognition initiatives, a social budget, and a refer-a-friend scheme to ensure our team feels valued and motivated.

Join us to be part of a high-performing team with ample opportunities for skill enhancement and development. Be a part of our success story and contribute to our continued growth and innovation.

and become a valued part of our growing team! 

Fulkrum